Returns and Refunds | RussianKnives.com

Returns and Refunds

RETURNS and REFUNDS

Our goal is to provide the best possible service and we want you to love your RussianKnives.com experience, and so we accept returns within 30 days from the date your order was delivered. The items returned must not have been altered, damaged, and must include all original packaging and tags.

We have two forms of refunds:

a) RussianKnives.com Store Credit with free return shipping, or
b) A refund to the original form of payment, but you will have to pay for the shipment.

HOW DO I MAKE A RETURN?

Very easy. Please CONTACT US and provide the following information: order number, name on the order and billing address.

CAN YOU ACCOMMODATE AN EXCHANGE?

Unfortunately, we cannot guarantee exchanges due to inventory constraints and our business model, but we will try for sure.

Also, we are suggesting to try the following way for faster and smoother "exchanged" experience:

Step #1 – buy the new item to secure the inventory

Step #2 – return original item using the return process detailed above

Step #3 – email RussianKnives.com Support with your new order number, and we will reimburse you the cost of return shipping.

Please note that your item must be returned within 30 days of its delivery date.

RETURNING AN INTERNATIONAL ORDER

In the case, if you don't want to pay Customs fee and refusing the shipment we will accept the return, but we will deduct the shipping charge from your credit.

Our international customers are responsible for return shipping. Please send your item to:

Rosarms Inc
1350 W Lake Str
Suite 1G
Roselle, IL 60172
USA

NOTE: Please Contact US before you send us your item.

We recommend that you keep your return tracking information until our support team has processed your refund.


HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

We strive to process refunds as quickly as possible. Once we've received the product(s) you'd like to return, we inspect your return and then refund you. We strive to process and refund your return within 5 days. Considering return shipping and processing time, the whole return process can take 1-2 weeks in total for USA orders and 3-8 weeks for International.

After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process.

Refunds to RussianKnives.com Store Credit are issued immediately following the approval of your return.

We will notify you via email when your return has been processed and the refund selection of your choice has been issued.

ALTERED, USED OR DAMAGED GOODS

Items that have been worn or used are NOT eligible for returns of any kind.