EASY RETURNS and REFUNDS
Our goal is to provide the best possible service and we want you to love your RussianKnives.com experience, and so we accept returns within 60 days from the date your order was delivered. The items returned must not have been altered or damaged.
NOTE: in the case of a warranty return due to the manufacturing defect, return time is not limited. Please contact us for details.
We have two forms of refunds with free return shipping:
a) RussianKnives.com Store Credit, or
b) A refund to the original form of payment.
CONSIGNMENT ITEM RETURN
All consignment items are not returnable and not refundable. We are always trying our best on taking all possible pictures and providing the most accurate description of the defects or imperfections.
HOW DO I MAKE A RETURN?
Very easy. Please CONTACT US and provide the following information: order number, name on the order and billing address.
We will email you the return label which you can use to return your order.
CAN YOU ACCOMMODATE AN EXCHANGE?
Unfortunately, we cannot guarantee exchanges due to inventory constraints and our business model, but we will try for sure.
Also, we are suggesting to try the following way for faster and smoother "exchanged" experience:
Step #1 – buy the new item to secure the inventory
Step #2 – return the original item using the return process detailed above
Step #3 – email RussianKnives.com Support with your new order number, and we will reimburse you the cost of return shipping.
Please note that your item must be returned within 60 days of its delivery date.
RETURNING AN INTERNATIONAL ORDER
In the case, if you don't want to pay Customs fee and refusing the shipment we will accept the return, but we will deduct the shipping charge from your credit.
Our international customers are responsible for the return shipping fee. Please send your item to:
123 Flinn Str.
Batavia, IL, 60510
NOTE: Please Contact US before you send us your item.
We recommend that you keep your return tracking information until our support team has processed your refund.